Refund Policy

Last updated: 11 August 2026

This policy explains how refunds work for PulseMyHobby's own paid service: the R100 payment for a further 3 months of paid Search access, made through PayFast. We don't operate a blanket "no refunds" policy: the sections below set out when you're entitled to a refund and how to request one.

Classifieds is free, and PulseMyHobby never touches a Classifieds payment

Classifieds is completely free to use for everyone, with or without a paid PulseMyHobby account: there's no PMH fee to post, browse, buy, or sell. PulseMyHobby does not process, receive, hold, or become a party to any payment between a Classifieds buyer and seller: buyers and sellers pay each other directly, by whatever method they agree between themselves, entirely outside PulseMyHobby. We charge no buyer fee, seller fee, transaction fee, or commission on Classifieds. Because PulseMyHobby is never involved in that payment, this Refund Policy has nothing to refund for a Classifieds transaction. A dispute over a Classifieds sale is between the buyer and the seller, not PulseMyHobby.

What you're paying PulseMyHobby for

PulseMyHobby's only paid service is continued access to product Search after your 7-day free trial ends: a once-off payment of R100 that extends your access for a further 3 months. This is a digital service, not a physical good or a subscription: there's nothing to ship or return, and it doesn't renew or charge you automatically. Paid access is applied on top of any trial or paid time you already have remaining, so paying early never loses you unused time.

When you're entitled to a refund

Duplicate or mistaken charges

If you were charged more than once for the same 3-month period, or charged in error because of a fault in our payment process or PayFast's, we will refund the duplicate or erroneous amount in full once we've confirmed it.

If we can't supply the paid access you bought

If your payment is confirmed but we're unable to provide the paid access it was for (for example, because of a fault on our side that we can't fix within a reasonable time), you're entitled to a full refund of that payment.

Cooling-off and change of mind

As a South African consumer, you have general legal protections when buying a service electronically, including cooling-off rights under the Electronic Communications and Transactions Act (ECTA) and consumer rights under the Consumer Protection Act (CPA). Nothing in this policy limits those rights.

On top of those legal rights, PulseMyHobby offers this commitment: if you pay for a further 3 months and, within 7 days of that payment, decide you don't want it and haven't made substantial use of the paid access it unlocked, contact us and we'll refund the payment in full.

How to request a refund

Email support@pulsemyhobby.co.za with the email address on your PulseMyHobby account, the approximate date of the payment, and the reason for your request. A PayFast payment reference, if you have one, helps us find the transaction faster.

How refunds are paid

Approved refunds are returned to the original payment method used for the transaction, through PayFast, wherever PayFast and your payment provider support that. If that isn't possible for a particular payment method, we'll work with you on another way to return the funds.

How long it takes

We aim to acknowledge refund requests within a few business days and to resolve most approved requests within 14 business days of approval. The time PayFast or your bank then takes to reflect the refund is outside our control and can vary.

Changes to this policy

We may update this policy as the product develops. We'll update the date at the top of this page whenever that happens.

Contact us

Questions about this policy can be sent through our Contact page or directly to support@pulsemyhobby.co.za.