Help / FAQ

Frequently Asked Questions

Quick answers about Search, Classifieds, accounts, pricing and privacy. Still stuck? Contact us.

Search

What does PulseMyHobby Search cost?

7 days free, then a once-off R100 for a further 3 months. There's no monthly subscription and no long contract.

How long is the free trial?

7 days from when you create your account.

What happens when my trial ends?

You'll need to pay R100 for a further 3 months of Search access to continue searching. Classifieds keeps working exactly as before either way, since it's free and separate from your Search plan.

How long does R100 give me Search access?

3 months. Paying early never loses you unused time: any paid or trial time you already have remaining is applied first.

Why might a price differ from the retailer website?

Retailers can change prices and stock at any time, and PulseMyHobby's information can lag slightly behind. Always confirm the final price and availability on the retailer's own site or in-store.

What does In Stock mean?

It's a results filter that narrows your search to only the results currently shown as in stock by the retailer.

What are alternative results?

Close or related matches to your search, shown using the Alternatives filter. They're useful when there's no exact match for what you searched for.

Why is one retailer sometimes unavailable?

An individual retailer's own site can occasionally be slow or temporarily unavailable to check. That doesn't necessarily mean PulseMyHobby Search itself is down: other sources keep returning results as usual.

How do Watched products work?

Select Watch Product on an exact-match result, or Watch Search to track a whole search. Everything you're watching appears on your Watched page, where you can Refresh Now, Edit Watch, or Stop Watching at any time.

Does PMH sell the products shown in Search?

No. PulseMyHobby is a search tool, not a retailer. It helps you find and compare products, but the sale itself happens directly between you and the retailer.

Classifieds

Is Classifieds free?

Yes, completely free: browsing and creating listings cost nothing, with or without a paid Search plan.

Does PMH charge commission?

No. There's no listing fee and no commission on a sale.

Does PMH handle buyer and seller payments?

No. PulseMyHobby never receives, holds, or processes payment between a buyer and seller. That happens directly between the two of you.

How do I contact a seller?

Use the WhatsApp Seller or Email Seller button on a listing, whichever the seller has enabled. It opens WhatsApp or your email app to reach them directly; there's no in-app messaging.

Can everyone see my phone number or email address?

No. Your contact details are only shown to signed-in users, and only for the channels you chose to enable. Signed-out visitors never see them.

How do I create a listing?

Add photos, choose For Sale or Wanted and a category, add a title, description, condition and price, then Save Draft, Preview, or Publish. See our full Classifieds guide for details.

Can I add multiple photos?

Yes, up to 8 per listing. You can reorder them, remove any, and choose your cover photo.

How often can I bump a listing?

Once every 7 days, counted from when it was created or last bumped, whichever is more recent.

Does editing bump my listing?

No. An ordinary edit never bumps your listing or affects the 7-day bump cooldown.

How do price drops work?

Lower your price any time and PulseMyHobby can show your old and new price with a Price Drop indicator. A price drop doesn't bump your listing or bypass the bump cooldown.

What happens after 60 days?

A listing with no activity for 60 days expires and comes off public browse. It moves to your Expired tab, where you can bring it back with Relist whenever you're ready.

How do I mark an item sold?

Select Mark Sold on your listing. It moves to your Sold tab and comes off public browse. A sold listing can't be reactivated.

How do I report a listing?

Select Report Listing on the listing page, choose a reason, add an optional note, and submit. Our team reviews every report.

Account

How do I create an account?

Select Get Started or Sign In and create an account with your email address and a password.

How do I sign in?

Select Sign In in the header, or open the app directly and sign in with your email and password.

I forgot my password. What do I do?

Select Forgot password on the sign-in screen and enter your email. We'll send a one-time reset link, valid for an hour, so you can set a new password.

How do I change my password?

While signed in, go to Settings and use Change Password, entering your current password and your new one.

Can I use PMH on more than one device?

Yes. Sign in with your account on whichever device you're using at the time.

Can I be signed in on multiple devices at the same time?

No. For security, PulseMyHobby keeps only one active session at a time: signing in on a new device automatically signs you out of any other device or browser you were signed in on.

How do I delete my account?

You can permanently delete your account and its personal data from your account settings. See our Privacy Policy for full detail.

Pricing and payments

What does Search cost?

7 days free, then R100 for a further 3 months. No monthly subscription.

Is a card required for the free trial?

No. You can start your 7-day free trial with just an email address and a password.

How do I pay for Search?

Paid renewal is being finalised. Your trial works exactly the same either way, and you'll be able to renew directly from your account once it's live. See Pricing for the latest.

How long does access last?

Each R100 payment gives you 3 months of Search access.

Can I renew?

Yes, you can renew for a further 3 months at any time, and paying early never loses you unused time.

Does Classifieds stop working when Search access expires?

No. Classifieds is always free and completely separate from your Search plan.

Does PMH handle Classifieds payments?

No. Classifieds buyers and sellers pay each other directly; PulseMyHobby is never involved in that payment.

Where can I read the refund policy?

See our Refund Policy for full detail on Search payments.

Privacy and safety

How does PMH protect seller contact information?

A seller's WhatsApp number or email is only shown to signed-in users, and only for the channels that seller chose to enable. It's never shown to a signed-out visitor.

Does PMH have internal messaging?

No. Contact happens through WhatsApp or email, outside PulseMyHobby.

What happens when I contact a seller?

Selecting WhatsApp Seller or Email Seller opens that app with the seller's details filled in, so you're messaging them directly. PulseMyHobby doesn't see or store that conversation.

Can I report inappropriate content?

Yes. Use the Report Listing button on any listing to flag it for our team to review.

Where is the Privacy Policy?

See our Privacy Policy for full detail on how your information is handled.

Still need help?

Can't find your answer here? Send us a message and we'll get back to you within a few business days.